Moscow. September 23. INTERFAX.RU – American consumers as of Thursday evening returned to stores over 500 thousand smartphones Galaxy Note 7 after messages on cases of fire and explosions smartphones. The company’s clients are dissatisfied with the product recall, writes The Wall Street Journal. All Samsung plans to withdraw U.S. about 1 million phones of this model, according to the Commission for the protection of the rights of consumers of the United States.
however, South Korean regulators ordered Samsung to extend the deadline for payment of compensation to customers, Galaxy Note 7 and to take additional measures to ensure the safety of the battery. Samsung has postponed the deadline for completion of the program of compensation from September 26 to September 30. Most Americans chose to get a smartphone replacement and not another Samsung device or monetary compensation. However, they complain about the lack of information about the timing of new phones and other issues.
the exchange Program, the U.S. launched 21 September, and earlier Samsung promised that the first day will be available to 500 thousand devices to share.
September 2, the South Korean electronics manufacturer Samsung Electronic has announced a global review of the smartphone new model Galaxy Note 7 due to defective batteries that may cause fire devices and explosion during charging. Overall opinion of smartphones, sales of which started on 19 August, affected 10 countries. Since then, the company has put 2.5 million Galaxy Note 7.
the Program review Galaxy Note 7 in the United States – one of the largest markets for Samsung – from the very beginning was not so, notes the WSJ. For example, the company was not informed about the opinion of the Commission for the protection of the rights of consumers before the announcement on 2 September. In Singapore, where Samsung launched the exchange program of the troubled smartphone last week, almost 80% buyers of Galaxy Note 7 signed up for the exchange. Monetary compensation Singaporean consumers were not offered.
Taiwan to take potentially dangerous smartphones by Thursday was ready two-thirds of consumers, although officially the exchange program was launched only on Friday. In the interim, Samsung has released a firmware update for Galaxy Note 7, which allows you to charge the battery only to 60%, thereby preventing overheating.
Samsung Electronics Shares fell 3% in trading in Seoul on Friday.
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