In his statement on 10 October, representatives of the South Korean company noted the need for “temporary regulation of the production Galaxy Note 7 to be able to take further steps to address issues of quality and safety”.
the Decision to suspend production of one of the Samsung flagships made after a massive recall of phones in consumers due to the frequent cases of overheating and fire devices in operation.
September 8, the Federal aviation administration of the United States urged consumers not to use a Galaxy Note 7 on Board the aircraft. The next day the Commission United States consumer product safety has also appealed to buyers with a request to refrain from the use of this model. On the background information about the fire phones and the recommendations to limit exploitation of the company’s shares have lost a total of about 13% .
Samsung said that more than 60% of the devices sold in the U.S. market and South Korea were returned to the program to review the potential threat of smartphones. As a replacement, buyers could get a new Galaxy Note 7, Samsung another model or return the money. However, about 90% of consumers did not return the money or change your phone for another model, and agreed to receive a new Galaxy Note 7.
But then came a series of reports that provided a new replacement Galaxy Note 7 in some cases, have the same problem that previously released devices. Only last week it was reported four cases of fire or smoldering Samsung smartphones, issued on a replacement.
last month, the company’s management stated that the problems with the replacement devices that occur during charging are isolated cases. The statements of consumers about the abnormal readings of the charge indicator, manufacturer Outil that “this issue is not a security issue”.
However, as noted by the WSJ, according to a recent statement from Samsung, made on Sunday, the company is working with the official organ including the Commission United States consumer product safety (CPSC) in the investigation of new incidents. “If we find out that there are problems with the safety of the product, Samsung will take immediate action endorsed by the CPSC to resolve the situation.”
the CPSC Representative Scott Wolfson (Scott Wolfson) said: “it is Necessary to remind buyers that a refund is available upon return of the mobile program.”
emerging issues with the provided replacement Galaxy Note 7 question message Samsung that overheating and fire batteries in smartphones was caused by defective deliveries by one of the partners of the South Korean company, cooperation with which is already suspended.
Some of the largest US Telecom companies AT&T and Verizon announced that they will no longer replace the faulty smartphones in the new Galaxy Note 7. Now consumers have the option only to return the money or to replace your phone for a different model. T-Mobile also said it would suspend sale Note 7.
a Review of 2.5 million Galaxy Note 7, 1 million of which occur in the United States, became the most massive in the history of the world’s largest manufacturer of cell phones.
For the first thirty minutes of trading, shares of Samsung lost nearly 4%. However, on Friday the company’s shares rose to a record high, rising with the beginning of the year more than 30%. The growth of capitalization, including backed up data on the operating profit of Samsung, which increased by 5.5% in the quarter ended September 30.
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